Delivery & Returns


We aim to dispatch all orders within three working days. Orders are sent using Royal Mail’s tracked and signed for service.

Delivery costs to mainland UK are as follows:

Orders below £50 - £4
Orders over £50 – Free

If you need your items by a specific date, or for any non-standard delivery queries, please email and we will do our best to help.



We hope that you’ll be delighted with your purchase, however should you wish to return any items we offer refunds within 28 days of purchase.

To be eligible for a refund, the item must be in the original condition with all labels attached. We are unable to refund items that appear to have been worn or washed. Garments must be free of odour and any signs of wear and tear.

Please send your return including proof of purchase to the following address:

Returns Department
Alex & Us
3a Church Street
BH23 1DN

You will be responsible for paying your own shipping costs for returns. Please use a recorded delivery service and retain your proof of postage as we can’t be held responsible for items that don’t reach us.

Please be advised that we are unable to process website returns in our retail shop.


Non-returnable items

Gift vouchers
Earrings – for hygiene reasons, unless faulty


In-store purchases

Items can be returned within 14 days of purchase for exchange or credit note (valid for 6 months)
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